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Book your appointment by calling us direct on 1300 388 842 
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LOCATION:
SHOP 1, 122 Wentworth Street,
Port Kembla
NSW  2505.

 
 
 CURRENT TRADING HOURS:
Monday            CLOSED
Tuesday            10am - 4:30pm
Wednesday       10am - 4.30pm
Thursday          10am - 4.30pm
Friday               10am - 4.30pm
Saturday           10am - 3pm
Sunday              CLOSED



 Set some time aside and make an appointment for a bridal fitting. This is a great time to get an idea of what styles work well with your personal body shape and budget.


To book your one on one consultation please fill out the contact form or contact us direct on 1300 388 842

 Thank you











































                                          Terms of sale/ Sale agreement information:


The Illawarra Wedding Centre is committed to providing the highest satisfaction for customers. If you are unsatisfied with any part of your experience, please let us know and we will do our best to reach an outcome you are satisfied with. The following terms of sale have been made to protect the Illawarra Wedding Centre and customers. The word ‘Wedding Centre’ refers to The Illawarra Wedding Centre ABN 37062003315. The submission of an order or the sale of any merchandise acknowledges your understand and agreement to these terms and conditions. It is the customer’s responsibility to read and fully understand these terms of sale. All sales are final and cannot be cancelled. Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances. Likewise, our vendors are unable to cancel or make changes or modifications to an order once it has been placed. Please be sure of the style, size, colour and or any other specifications before submitting your order. If a situation occurs whereby a wedding is cancelled or the customer does not require the gown for any reason or circumstance the order cannot be stopped. Full payment for the item must still be made as costs will still be incurred to the suppliers and the Wedding Centre. In the case of off the rack sales, the deposit is also forfeited and full payment for the balance of the item must still be paid  as the wedding centre has removed it from sale, therefore losing potential sale and administrative work is also incurred. Failure of payment in full will result in debt collection and / or court attendance. Any additional expenses incurred for debt collection will be added to the debt. In relation to size, please note the Wedding Centre staff will take measurements of customers and provide a recommended size only to the customer. After being assisted by the Wedding Centre staff the customer ultimately chooses their size to order (not the wedding centre staff). This choice will be determined by trying a size, explanation and referring to the designers measure guide. Each customer must sign their acknowledgement advising the store of the style, colour and sized that the customer has chosen to order. Gowns are not made to measure; each customer is provided a garment that is the best fit size closest to their measurements. If a size ordered does not fit for whatever reason, the customer can choose to have their garment altered or re order a second garment, both choices are at the customer’s expense. Please note that if a customer chooses to re order, the initial order must still be paid for in full and taken as it cannot be returned. In cases of supplied measurements, the Wedding centre will provide a recommended size closest to the measurement supplied. The customer will then acknowledge and confirm the size to order prior to submission of the order. After the sale order has been signed or verbally acknowledged and the order is placed the Wedding Centre cannot and will not accept any responsibility in respect of changes which may occur in the customer’s size or body shape. Often alterations will have to be made to ensure perfect fitting. Alteration fees are not included in the garment price. All garments must be paid in full before any alterations commence. The Wedding Centre may provide contact details of local seamstresses as a referral only; customers have no obligation to use the referred seamstresses. Customers are required to pay a deposit on the date of ordering any item. No goods may be removed from the premises until full payment of the order has been made. In cases where a cheque is paid, goods will not be released until the cheque has been cleared by the bank. All merchandise must be checked in store, no refunds or exchanges will be issued if a defect is found after the item has left the store. Sale items cannot be returned or refunded, each item is sold ‘as is’ therefore any cleaning of items, mending, adding or re sizing is a separate cost to the customer. For reasons of hygiene all accessories (tiaras, hair jewelry, veils) including shoes which have been removed from the premises once paid cannot be refunded or exchanged. Customer are encouraged to enquire their orders estimated delivery date generally  14 days after the order has been placed. Delivery dates are controlled by the Designers, the wedding centre does not bare any responsibility for unforseen delays. Storage of your gown is for a maximum period of four weeks. If an item has not been collected within that complementary four week storage period the centre has the right to charge storage fees or without notice return the item to the designer’s location and the customer will have to make their own arrangements to collect their gown from such location. In the case of sale items they will be removed from storage, returned to the shops floor stock and potentially resold. If a customer orders an item and requires the item to be sent to a location different to the shop address the customer will pay standard freight cost. Exact colours and shades on fabrics and designs on trim, including lace, cannot always be guaranteed such manufacturing issues are the responsibility of the Designers.  Due to the copyright laws and Designer policy for stockists, photography or video recording is not allowed within the store. Payment for orders must be made in accordance to the payment plan you choose. If a payment is dishonoured it may cause delayed delivery. Once 75% of the order is paid and delivery time frame has been met the supplier will send your order to the store. The remaining 25% is due within 21 days of your items arriving in store. Orders are only submitted when a 40% deposit has been fully paid. The wedding Centre is a dry cleaning agent. This means that if items are presented to the centre for cleaning the items is passed directly onto the dry cleaning company and then returned upon completion. Where goods are hired, a security bond is required upon collection of the goods and will be refunded when the goods are retuned in satisfactory condition. These official Terms of sale may be changed at any time without notice. Nothing in the above terms of sale shall affect your statutory rights.

 

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